Orders
What forms of payment do you accept?
We accept major credit cards such as Visa, MasterCard, American Express, and Discover directly through PayPal, you don’t need a PayPal account to pay.
Shipping
Where do you ship to?
We ship to almost every country in the world.
What does shipping cost?
Just add the items to your cart and select your country from the list to get a shipping price.
How long does shipping take? What shipping methods do you use?
All orders are shipped via Royal Mail. Please allow 2-5 business days for orders to be processed after your purchase is complete.
Domestic Shipping (within the UK)
- Royal Mail First Class: 2-3 business days
International Shipping (varies per country)
- Royal Mail International: 14-21 working days (customs processing times vary)
I live outside of the UK, will I be charged additional customs fees or import taxes?
We will always mark items as a gift and under the true value so you won’t be charged import fees.
Can I track my order?
Unfortunately not, it’s not cost effective.
What is your return policy?
We want you to be 100% satisfied with your purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
The Tap Takeover
Penthouse, Bank Chambers
41 Long Causeway
Peterborough, PE1 1YJ, UK - Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Products
Clothing
How does your clothing fit?
Please refer to our Size details about our products.
How should I care for my tees, crewnecks, and hoodies? Will they shrink?
We recommend turning them inside out and machine or hand washing on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. To minimize the shrinking, machine dry low or hang dry.
What type of printing process is used on your clothing?
All of our shirts and hoodies are printed using the Direct to Garment process. Check the product pages for the specific type of printing for each individual product.
Will the printing on the tees fade?
We use high quality water-based inks to produce the softest printing possible. Some of the printing may fade a little after multiple washes.
Do you manufacture your products in-house?
While we do all of our design in-house, we don’t do our own manufacturing. We partner with great manufacturers all across the UK for each of our products.